At SFS Traders LLC, we strive to ensure you are fully satisfied with your purchase. If you’re not, our return and refund policy is designed to provide you with a hassle-free experience.
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be unused, in their original packaging, and in resellable condition.
2. How to Initiate a Return
- Contact us at customersupport@sfstraders.com with your order number and the reason for return.
- We will provide detailed return instructions and a shipping label, if applicable.
3. Refund Process
- Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods
- Personalized items
- Final-sale products
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at customersupport@sfstraders.com with your order details and a photo of the issue. We will resolve the matter promptly.
Thank you for shopping with SFS Traders LLC. If you have any questions or concerns about our Refund and Returns Policy, please reach out to us at customersupport@sfstraders.com.